Legal information

Legal Notice and Conditions of Use

Navigation on the site www.olkypay.com hereinafter referred to as "the Olkypay website" is subject to Luxembourg legislation and regulations, as well as to the following conditions.

Legal information

The Olkypay site is the exclusive property of OLKY PAYMENT SERVICE PROVIDER, a public limited company governed by Luxembourg law with a capital of 2,271,111 euros, having its registered office at 1 rue de Turi, L-3378 Livange, registered with the Luxembourg Trade and Companies Registry under number B 165.776, approved as a Payment Institution in Luxembourg under number 47/13, subject to prudential supervision by the Commission de Surveillance du Secteur Financier (CSSF), and authorised to exercise in France by the Autorité de Contrôle Prudentiel et de Résolution (ACPR) under the freedom to provide services, hereinafter referred to as Olkypay.

Publishing Director of Olkypay: Franck Rouayroux, Managing Director.

Terms and conditions of use

By continuing to consult the Olkypay site, the user fully accepts the following conditions.

Olkypay reserves the right to make changes to the terms of use of this Olkypay website at any time.

Thus, Olkypay advises all users to regularly consult the latest version of the terms and conditions governing this site.

Use of the Olkypay website - Personal data & Liability

The site is free of charge (excluding Internet connection costs at the user's expense), and open 24 hours a day, 7 days a week, except in cases of force majeure, computer failures, maintenance or problems related to telecommunications networks.

Olkypay undertakes to implement, as soon as possible, all actions necessary to restore the functioning of the Olkypay site and its accessibility.

Olkypay cannot be held liable for any direct or indirect, material or immaterial damage caused by the use of the Olkypay website, and in particular in connection with the interruption, shutdown or malfunction of the website that may result from the shutdown for the maintenance or repair of Olkypay's computer system, technical failures or network overload, interruptions in telecommunications networks, errors, negligence or fault of suppliers or third parties, as well as any computer virus from the Internet.

Olkypay informs the user that its site uses "technical cookies" and IP address data.
Technical cookies are used exclusively to facilitate the transmission of technical information, they are stored on the user's hard disk during the consultation of the Olkypay site. No "cookies" will be permanently placed on the user's computer.

The Olkypay site may use customer cookies to analyse information relating to the user's navigation (frequency of visits, duration of visits, pages viewed, language preferences, etc.). They are stored by the Olkypay site in a directory provided for this purpose on the user's computer. They contain in particular the name of the server that wrote it, an identifier in the form of a unique number and an expiry date. The unique identifier allows the Olkypay site to recognize the user's computer on each visit.

The user can decide for himself whether or not the Olkypay website's web server is allowed to store cookies on his computer. He has the choice at any time to adjust his browser options so that cookies are neither accepted nor stored. In addition, it can delete cookies that have already been stored via the browser at any time.

The use of certain features of the Olkypay site may be limited or disabled if the user refuses to accept cookies from the site. It is therefore necessary for the user to configure his browser so that cookies from the Olkypay site are accepted. By using the Olkypay website, the user consents to the processing of his data by Olkypay.

Only data relevant and necessary for the performance of the payment services offered will be stored electronically or in any other form.

Olkypay does not sell or communicate any personal data to third parties.

Olkypay undertakes, without this being an obligation of result, to put in place all necessary means to guarantee the security and confidentiality of the data transmitted to the user, but reminds users that the secrecy of correspondence is by no means guaranteed on any Internet network.

Any data collection through the Olkypay website is subject to the provisions of consumer legislation and governed by these terms and conditions.

By providing his mobile phone number and e-mail address on the Olkypay website, the user accepts and authorises Olkypay to send him information by telephone, SMS or e-mail.

The user has the right to access and rectify information concerning him/her. To exercise this right or obtain information concerning him/her, the user must contact Olkypay's back-office service at the address of his/her registered office indicated above.

The user accepts that any access to or use of the Olkypay website is at his own risk.

It is the responsibility of every Internet user to take all appropriate measures and measures to protect his own data and/or software from contamination by viruses or any other hacking process circulating on the Internet.

In the event of receipt of such e-mails, it is imperative that users inform Olkypay immediately, and under no circumstances provide the confidential information requested electronically.

Olkypay cannot be held responsible in the event that confidential information is disseminated by the user himself.

Copyright

The texts, brands, logos, information or elements appearing on this Olkypay site are the exclusive property of Olkypay.

Any reproduction, representation, translation, adaptation or distribution, in whole or in part, of the content of the Olkypay website on any medium or by any process whatsoever, constitutes an infringement, and is prohibited without the express authorisation and consent of Olkypay.

Webmaster

The site was created by Olkypay. If, despite regular checks, you notice an anomaly, or if you encounter problems on this site, Olkypay would be grateful if you could inform us at this address: Contact

Your comments, ideas or reactions will of course be studied with the greatest care.
Thank you for your interest in the Olkypay website and above all do not hesitate to contact Olkypay at the head office address indicated above.

Applicable law - Territorial jurisdiction & language

The Olkypay website is subject to Luxembourg legislation and regulations.
Luxembourg laws and regulations are exclusively applicable.
The Luxembourg courts have exclusive jurisdiction to hear any dispute arising out of the use, interpretation and execution of the information and data contained on this Olkypay website.

Only the French version of the Olkypay website is authentic.

Handling of complaints

How to make a complaint

To make a complaint to Olkypay, various communication channels are at your disposal:

  • By email : Contact
  • By mail to the following address : Olkypay – Service Back-Office  –   7A Rue Turi, L-3378 Livange, Luxembourg

Please provide us with your contact details and a brief description of your request.

Processing your request

Our team strives to process all requests as quickly as possible. However, if your request is not resolved within 10 working days, an acknowledgement of receipt will be sent to you with the name of the person in charge of your file.

In this case, we will endeavour to reply to you within one month.