FAQ

With IBAN Express, you get your IBAN in a few minutes flat. As soon as you credit the account we have reserved for you with the minimum amount indicated in the email, our customer service contacts you to finalize the process of opening your account.

Yes, the Olky Pro Account is open to all companies and associations regardless of their form and size, from micro-enterprises to multinationals, wherever they are located in the European Union.

Yes, the Olky Pro Account is open to everyone and we do not query bank incident files to accept the opening of your account.

The minimum deposit to open an Olky Pro Account is €100,00 for a French territoriality “FR” account or €700,00 for a Luxembourg territoriality “LU” account.

Funding your Olky pro Account is very simple. Like any online account, you can credit it by transfer but also by cashing in the proceeds of your professional activity with the many payment methods made available to you by Olky: bank card in POS by physical or virtual EPT, direct debit (SDD) and using the KYPAY payment instrument.

You can terminate your Olky Pro Account at any time by informing us using the electronic form available on olky.eu. For security reasons, we will ask you for confirmation by registered mail.

We offer a full range of collection options: bank card, distance selling, virtual or physical EPT, direct debits (SDD). Our customer service will advise you on the solutions best suited to your situation.You can also use the KYPAY payment instrument as a beneficiary, which gives you unparalleled collection flexibility, if your customer is an OlkyPass holder.

Yes, the Distance Selling (VAD) option has been specially designed for e-commerce sites. You can also offer your customer the use of the KYPAY payment instrument, if he himself is an OlkyPass holder.

As soon as you receive your IBAN, you can connect to the Olky Pro web-banking using your login and password. You will then be able to manage your customers, suppliers, track your account, and many other useful functions for professionals.

For at least 4 good reasons:

The time it takes to open an account depends on several factors: the complexity of the business structure to be identified (our legal obligations require us to analyse in depth the entire business structure of a group in order to identify the beneficial owner), the time required for the prospect to submit the requested documents/information and the time required to verify these documents.

In order to update your phone number, please provide the following documents to our customer support:
- Copy of the last invoice for the phone line concerned;
- A selfie: a good quality photo of you, holding your identity document in your hand, as well as a handwritten note which reads 'Request to change telephone number (or email address, as the case may be) + IBAN of the Olky Account Pro + today's date + last name + first name + signature'.
We do realize this takes up some of your time, but it helps keep your account secure.

OlkyPay is a Payment Institution approved in Luxembourg supervised by the CSSF with a branch in France authorized to operate under the control of the ACPR. OlkyPay protects its customers' funds, including against its own failure, by ring-fencing them with a European systemic bank. The funds of OlkyPay customers thus benefit from the highest prudential standards for their protection and are covered by the guarantee mechanism managed by the Deposit Guarantee and Resolution Fund (Fonds de Garantie des Dépôts et de Résolution) established by the French Public Authorities, which scope of guarantee and intervention is available at the following address: https://www.garantiedesdepots.fr/en